Shipping & Returns

We propose two ways of shipping of your orders at our site:

1) Register Mail Service, that takes 6-12 business days. See the prices at the table below.

2) Express Mail Service, with on-line tracking information by tracking number of the parcel, normally takes 3-6 business days* and costs GBP16 approximately, depending on the weight of your parcel.

Order total 0-50GBP50.01-100GBP100.01-150GBP151.01-200GBP200.01-350GBP350.01GBP-up
Register mail air delivery 4.90GBP5.90GBP10.90GBP11.90GBP19.50GBP25.90GBP

You are proposed to choose the shipping method at the checkout of your order.

Items are shipped 1- 4 days after payment receipt. Shipping and handling fees -  0.99GBP.

Return policy

Damaged Items or Wrong Shipment

All items (except close-outs) are returnable provided it is within 7 days of delivery. Customers are required to pay additional shipping for exchanges. All returns are subject to a 10% restocking fee unless the item is defective or the order was improperly filled.If you have received a damaged item or the wrong item, please accept our apologies.

  • Damages: We will file a claim with our shipping company and send a replacement as soon as we obtain a claim approval number, usually within 48-72 hours. If you require immediate replacement, we will charge your credit card for the second shipment and offer a refund once our shipping company has made a determination regarding the first shipment.

  • Incorrect Shipments: You will be charged at the time the second order is sent and reimbursed once the return or incorrect item is received at our location.

    Return Policy

    Refund is for the sale price only (shipping and handling are non-refundable). All items (except close-outs) are returnable provided it is within 7 days of delivery. Customers are required to pay additional shipping for exchanges. All returns and exchanges are subject to a 10% restocking fee unless the item is defective or the order was improperly filled.

    We recommend that you carefully pack your return and insure it to with the shipping company to avoid liability in case the item is damaged in transit. If you return items in a condition that isn't just like new, we will not provide a refund. We will donate the item to our local rescue program on your behalf. You will not receive credit for these returns. You will have the satisfaction of knowing you are helping dogs that are less fortunate.

    How To Return An Item

    Pack Your Return -If your return meets the above criteria, wrap your item carefully Enclose a copy of your packing slip with the return.

    Please note - important !

    Free shipped items, bite sleeves and other heavy weight items - are subject to 20GBP fee per each item when returned.

    Please note - important !

    Collars and Harnesses which were made up to custom size request - are not accepted for refund or exchange.

  • Custom Duties and Taxes

    Orders outside of the U.S. may be subject to import taxes, customs duties and fees, levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

    *EMS outside UK, Europe and US may need longer period. Please, clarify the EMS shipping period for other countries.

    ForDogTrainers is an international company based in the USA. We provide world-wide shipping of our products directly from our factories in the USA, Israel, and Eastern European countries.
    Bite sleeves, blinds and hurdles are shipped by EMS. When they are shipped from Eastern Europe it will take 5-10 business days.
    If you wish to know from which country your order will be sent from, contact us at info@fordogtrainers.co.uk.

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