| Order total | 0-50GBP | 50.01-100GBP | 100.01-150GBP | 151.01-200GBP | 200.01-350GBP | 350.01GBP-up |
| EMS air delivery | 4.90GBP | 5.90GBP | 10.90GBP | 11.90GBP | 19.50GBP | 25.90GBP |
Items are shipped 1- 4 days after payment receipt. Shipping and handling fees - 0.99GBP.
Return policy
Damaged Items or Wrong Shipment
All items (except close-outs) are returnable provided it is within 7 days of delivery. Customers are required to pay additional shipping for exchanges. All returns are subject to a 10% restocking fee unless the item is defective or the order was improperly filled.If you have received a damaged item or the wrong item, please accept our apologies.
Return Policy
We recommend that you carefully pack your return and insure it to with the shipping company to avoid liability in case the item is damaged in transit. If you return items in a condition that isn't just like new, we will not provide a refund. We will donate the item to our local rescue program on your behalf. You will not receive credit for these returns. You will have the satisfaction of knowing you are helping dogs that are less fortunate.
How To Return An Item
Please note - important !
Please note - important !
Custom Duties and Taxes
Orders outside of the U.S. may be subject to import taxes, customs duties and fees, levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
